🛍️ Store Policies
1. Processing Time
All items are handmade and personalised. Please allow 3–5 business days for order processing before dispatch.
2. Shipping
We ship from the UK via Royal Mail or other trusted carriers.
Estimated delivery times:
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UK: 1–3 business days
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Europe: 5–10 business days
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International: 7–14 business days
Customers are responsible for providing the correct shipping address.
3. Returns & Refunds
Because all our products are custom-made, we do not accept returns or exchanges, unless the item arrives damaged or incorrect due to our error.
If there's an issue with your order, please contact us within 7 days of delivery:
📩 infinityukdesign@gmail.com
4. Personalisation
Please double-check all names, text, and photos before submitting your order. We are not responsible for errors provided by the customer.
5. Contact Us
Got questions?
Email: infinityukdesign@gmail.com
Instagram: @infinityukdesign
Find us on Facebook (infinityukdesign.com)
💳 Payment Methods
💳 Debit & Credit Cards (Visa, MasterCard, American Express)
💸 Cash - Available only in West Yorkshire, UK. For more information, please email infinityukdesign@gmail.com.